Updated on 29 December 2023
2) Information we Collect
a) We collect the following broad categories of information from you (collectively referred to as “Information”)
i) “Personal Data” – any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which the organisation has or is likely to have access.
ii) “Non-Personal Information” – business contact information, including an individual’s name, position name or title, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his personal purposes, or Information that cannot be used to identify you such as the webpages that you have viewed and your usage patterns, including certain types of device information.
Having regard to the foregoing, below is an inclusive list of Information we collect from you in connection with your access and use of the Platform:
b) Information we automatically collect from your use of the Platform: When you use the Platform, we automatically collect information, about the functionalities you use on the Platform and how you use them. This Information is necessary for the effective performance of the contract between you and us, to enable us to comply with legal obligations given our legitimate interest in being able to provide and improve the functionalities relating to the Platform and the services.
i) Geo-location Information: When you use certain features of the Platform, we may collect information about your location such as your IP address, which in turn would enable us to infer your city, region/state, country, continent, internet service provider (ISP), longitude/latitude coordinates of location, type of connection (residential, business, etc.), and name of the organisation that owns the connection (i.e. if it is a business connection or not).
ii) Usage Information: We collect Information about your interactions with the Platform such as the pages viewed on the Platform and the Account dashboard, content created or uploaded through use of the Platform and services.
iii) Log File and Device Information: When you use the Platform, we automatically collect and store certain information in server logs. This includes details of how you used the Platform, such as access to your Account, certain information that your web browser sends whenever you visit any Platform, internet protocol address, information inferred from your internet protocol address like location, ISP details, device information such as hardware configuration and operating system, browser types, referring / exit pages and URL’s, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically collected data to Personally Identifiable Information.
iv) Cookies and Tracking Technologies: We collect device specific information (such as your hardware model, operating system version, unique device identifiers). The Company may associate your device identifiers with your Account. You may decline these cookies by changing your browser settings, if permitted. However, do note that this may impact certain features of the Platform or your experience in using the Platform.
3) How we Use Information we Collect
a) The Company will use the Information collected from you for the following purposes:
i) Ensuring the services with respect to the Platform is presented in the most effective manner for your use;
ii) To improve and secure the Platform: We are always looking for ways to make our Platform smarter, faster, secure, integrated, and useful to you. We use collective learnings about how Users use the Platform and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Platform;
iii) To provide you with information pertaining to the services we offer, send newsletters and transactional and user support and services that you request from us;
iv) To carry our obligations arising from any contracts entered into between you and us, including for payments and billing. This shall include tie-ups between the Platform and the payment gateways or payment aggregators;
v) To notify you about any changes and improvements to the Platform; or analytical purposes, including but not limited to assessing usage data, usage patterns, and other similar activities;
vi) When you create an Account with us, we keep a record of your communication to help solve any issues you might be facing;
vii) In any other way that the Company may describe to you at the time you provide the Information or to fulfil any purpose for which you provide the Information;
viii) We use Information collected from cookies and other tracking technologies to improve User experience.
b) Except as otherwise provided herein, the Company will not disclose, publish, sell, rent, market or share with any third-party your Information without your express consent.
d) You also may provide Information to be published or displayed or posted on the Platform or transmitted to other Users of the Platform or third-parties. Any such Information is posted or transmitted to others shall be at your own risk. Please be aware that the Company cannot control the actions of other Users of the Platform with whom you may choose to share your Information.
4) Information we share and disclose
We share Information about you with your consent for the following operating and maintaining the Platform:
a) For Customer Support: We use your Information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve the Platform.
b) For Legal Reasons: The Company will also share Information with individuals or entities to the extent it believes in good faith it is required to:
i) ensure compliance with law/regulations and/or pursuant to enforceable orders of government, law enforcement or regulatory authorities;
ii) address fraud, security or technical issues;
iii) protect against harm to the rights, property or safety of the Company, its other users or the public as required or permitted by law.
c) For Effective Provision of the Platform: We may share your personal information or personal information of others provided by you to the Company employees, contractors, agents, and other representatives who need to know that Information in order to provide services to you and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
d) To conduct analysis: We are always looking for ways to make our Services secure, integrated, and useful to you. We use collective learnings about how people use our Services, and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. We also test and analyze certain new features with some users before rolling the feature out to all users. We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other pseudonymised information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
5) How we store and protect your Information
a) The Company stores Information on its databases and on servers in Singapore.
c) the Company uses industry standard and commercially reasonable physical, technical and administrative security measures to safeguard all Information, and to ensure their confidentiality.
d) When you enter User information (such as log in credentials) in respect of your Account or when you upload any Information through the use of the Platform, we take reasonable efforts to ensure that your User Information and all other information submitted by you is safe and secure; however, the Company makes no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.
e) Given the nature of internet transactions, the Company does not take any responsibility for the transmission of information including User Information shared by you. Any transmission of User Information on the internet is done at your risk and shall not be responsible for the circumvention of the privacy settings or security measures either by you or any third-party.
6) Your Requests
a) Data Retention and Data Deletion: The Company shall retain information that it collects for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want to use the Platform and want your Account or Information to be deleted, you may contact the Company on [insert email] to request in good faith that your Account or Information be deleted. Your Account and all your Information will be deleted within One Hundred and Eighty (180) days, subject to applicable law. If you wish to use the Platform to avail any associated services therein once your Account is deleted pursuant to you request, you will have to sign-up as a new User.
b) Rectification of Inaccurate or Incomplete Information: The Company may permit or deny modification of any Information, to the extent such Information is required by us in order to be compliant with applicable laws. You may request us in good faith to correct inaccurate or incomplete personal information concerning you (which you cannot update yourself within your account). However, please note that in the event you withdraw your consent, we cannot ensure the continuity of your access or usage of the Platform and any associated services.
c) Data Portability: Data portability is the ability to obtain some of your Information in a widely used format. Depending on the context, you may request us copies of Information that you have provided to us and we will endeavour to facilitate such request on our sole discretion and where technically feasible
d) Withdrawing Consent and Restriction of Collecting Data: Where you have provided your consent to the collection of your Information by the Company, you may withdraw your consent at any time by sending a communication to the Company at firstname.lastname@example.org specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. However, please note that in the event you withdraw your consent, we cannot ensure the continuity of your access or usage of the Platform and any associated services.
e) Complaints: If you wish to place a complaint with regard to privacy requirements or laws, access any of your information or would like to update or correct any errors in your User Information, please contact our Data Protection Officer, [insert name] at email@example.com so that we can consider and respond to your request. The Company will endeavour to address all request within 5 business days from the date such a request is made.
The Platform are only intended for Users who are of eighteen (18) years of age or older. If you are not of the requisite age, your parents or guardians who can be a party to a contract shall undertake to ensure that the minor is accessing the Platform under their supervision and guidance. The Company may have an age verification factor while users are registering on the Platform, which is to ensure that users have attained an age of majority and can be a party to a contract. The Company shall have the right to revoke the access to the Platform and delete accounts of Users who are below the age of eighteen (18) without notice.